But, my absolute favorite is my years (and I do mean years) old personal computer that sits on the desk in my office. Every morning from 5:30 - 7:00 I try to sit there and add my five pages. My cat Tyre sits by the mouse pad, usually with his head on my hand, while I type.
About eight months ago, I lost the Internet on mycomputer. Everywhere else - husband's computer, iPad, Kindle - got the connections, just not me. I spent a month on the phone with a multitude of people telling me that over the phone they'd be able to help me reconnect. It would save me money they insisted because sending a tech out would cost 80$.
Countless hours (and some strange device they had me buy at Staples) later (and yes, my time is valuable and so is the hair I pulled out!) I screamed, "Send me the repairman!" I'd asked nicely a few other times, again to get assured that over the phone they could help me. Let's just say I don't appreciate help that has me crawling on the floor looking at wires and saying words I can't say in front of my eight year old.
The tech fixed it in maybe 20 minutes.
It went out again three months ago. This time the whole house. I didn't play around. The first yahoo that told me they could walk me through the repair got the yelling. Ask Roz. I'm not a yeller. I'm actually one of those chirpy people who are usually in a very good mood. It took the guy two hours and two trips to fix it.
It's out on my computer again. Just my computer. This time I got a virus. I took the virus off (applause here). But, the force shut corrupted my aol software.
Me, I'm doing everything now on my Mac Laptop. I'm not a Mac person. This is a new laptop, purchased this summer so I could write as we traveled. I'm now a Mac person because if something goes wrong with this Mac, I go to the nearby mall and walk in the Mac store and a person will say, "How can I help you?"
Service is everything.